Privacy Policy

1. Information We Collect

We may collect personal information including:

• •Your name
• •Email address
• •Telephone number
• •Business or company information
• •Website details
• •Information about the services you are interested in
• •Information you provide when completing an enquiry or lead form
• •Any other information you voluntarily provide when communicating with us

We may also collect limited technical information relating to your use of our website, such as device, browser and website usage information where applicable.

2. How We Collect Your Information

We may collect information when you:

• •Submit an enquiry through our website
• •Complete a lead form through Facebook, Instagram or other advertising platforms
• •Contact us by telephone, email, social media or another communication method
• •Request information or a quotation for our services
• •Interact with our website or advertising

3. How We Use Your Information

We may use your personal information to:

• •Respond to your enquiry
• •Contact you about the services you have expressed an interest in
• •Prepare quotations or discuss potential projects
• •Provide and manage our services
• •Communicate with existing and prospective customers
• •Improve our website, advertising and services
• •Maintain appropriate business records
• •Comply with legal and regulatory obligations

Where required, we will only send direct marketing communications where we have an appropriate lawful basis to do so. You can ask us to stop sending marketing communications at any time.

4. Legal Basis for Processing

Where UK data protection law applies, we process personal information where we have a lawful basis to do so. Depending on the circumstances, this may include:

• •Your consent
• •Taking steps at your request before entering into a contract
• •Performing a contract with you
• •Our legitimate business interests, provided those interests do not override your rights
• •Compliance with a legal obligation

5. Meta and Social Media Lead Forms

Elevate Media may use advertising services provided by platforms such as Facebook and Instagram.

If you submit your information through a lead form on one of these platforms, the platform may provide the information you submitted to Elevate Media so that we can respond to your enquiry.

Your use of those platforms is also subject to the relevant platform's own privacy terms and policies.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business, website, communications, advertising or customer services.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

7. International Data Transfers

Some service providers or technology platforms we use may process information outside the United Kingdom.

Where applicable, we take appropriate steps to ensure that personal information transferred internationally receives an appropriate level of protection in accordance with applicable data protection law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records and complying with legal obligations.

When personal information is no longer required, it will be deleted or securely disposed of where appropriate.

9. Your Rights

Depending on applicable data protection law, you may have rights regarding your personal information, including the right to:

• •Request access to your personal information
• •Request correction of inaccurate information
• •Request deletion of your information in certain circumstances
• •Object to or restrict certain processing
• •Withdraw consent where processing is based on consent
• •Request transfer of your information where applicable

You may also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.

10. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Elevate Media is not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services or legal requirements.

The latest version will be published on this page.

13. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact: